- performanceThe average score given by customers for server quality and hosting performance
- reliabilityThe average score given by customers for reliability on server performance and support
- featuresThe average score given by customers for their experience using server and hosting features
- supportThe average score given by customers for quality and availability of support from this company
- valueThe average score given by customers when asked to rate how they perceived the amount of value gained from this companies products
Overall Score
Review Summary
Last update: July 21, 2021
Hostinger offers a variety of web hosting plans that are both cost-effective and feature-rich. Hostinger is known for having some of the most affordable shared hosting plans on the market. Hostinger proved to be a dependable web hosting service during our one-month testing. During the one-month observation period, our test site did not go down once. Hostinger guarantees a 99.9% server uptime rate, so you should be able to rely on them to keep your website up and running.
Pros
- Entry rates are extremely low.
- Customer service is available 24 hours a day, 7 days
- Domains that are completely free
- Payments can be made monthly.
Cons
- For month-to-month plans, it's a bit pricey.
- There is no customer service by phone.
Top Features
Discount Hosting
Hostinger has one of the most affordable shared hosting new customer discounts available.
Optimized WordPress Infrastructure
WordPress plans from Hostingers are designed to handle increased traffic. Jetpack, LiteSpeed, and Cloudflare are all included as part of the package.
Scalable Server Environments
Hostinger provides solutions ranging from shared hosting to virtual private servers (VPS).
Quick Setup
Hostinger provides a variety of startup features, such as a free site builder and migration assistance, to new customers.
Security Review
Hostinger has a number of security features to protect your data and that of your customers. Any data passing into and out of your website is protected by SSL certificates and Cloudflare nameserver protection from hackers. In the event of an attack or outage, double RAID protection and other server redundancies will ensure that there are several secure copies of your website's data in various locations. Customers of all experience levels can use Hostinger's simple backup and restore tool to back up their websites automatically or on-demand.
Customer Support Review
Hostinger, like most major web hosting companies, provides customers with 24/7 access to dedicated support teams who can assist with everything from account setup to server issues. Customers have complained that Hostinger only provides support via web chats or an email support ticketing system. This may be acceptable to the majority of people. Waiting for an answer or contacting support through web chats may be a deal-breaker for those who prefer a more hands-on approach to customer service.
Hostinger does provide customers with access to a vast knowledge base containing thousands of solutions to common issues. You can find Hostinger-approved information by searching by keywords or entering full questions. Long-form, in-depth articles and videos are also available on Hostinger to help you set up your hosting account and use its many features.
Tutorials & Guides
Hostinger has a large knowledgebase with a variety of technical articles, tutorials, and guides.
Live Chat
For most sales, billing, and technical issues, Hostinger provides customer support via Live Chat.
Premium Support
Hostinger offers premium, managed support.
Support Tickets
Hostinger provides ticketed support, which is accessible through the Control Panel.
Website Migration
Hostinger offers free website migrations.
Multilingual Support
Hostinger provides customer service in a variety of countries and languages.
Phone Support
Hostinger doesn't provide billing, sales, and technical assistance via the phone.
Community Forums
Hostinger lacks a dedicated customer support and troubleshooting community forum.
Hostinger Reviews from Customers
Overall Score
- performance
- reliability
- features
- support
- value
Benjamin W
July 10, 2021 4:54 PM“SSD at a cheap price”
If you need a replacement for your current expensive web hosting plan, Hostinger is a good choice. Choosing the smallest plan is mostly more than enough for a good start, you'll have 30 GB of SSD storage at around $1 per month (if you pay for full 4 years at once). However, they responded a bit late for a free migration, I've done it before that.
Overall Score
- performance
- reliability
- features
- support
- value
Michele Paige
July 21, 2021 2:35 PM“Awesome Speed and Amazing Control Panel”
I am a new Hostinger client and I am surprised how fast their servers are efficient customer service, and all that for a really affordable price.