HawkHost Hosting Reviews

HawkHost
  • performance
    The average score given by customers for server quality and hosting performance
  • reliability
    The average score given by customers for reliability on server performance and support
  • features
    The average score given by customers for their experience using server and hosting features
  • support
    The average score given by customers for quality and availability of support from this company
  • value
    The average score given by customers when asked to rate how they perceived the amount of value gained from this companies products
4.6/5

Overall Score

Review Summary

Last update: July 9, 2021

When it comes to shared, reseller, semi-dedicated, and cloud hosting, HawkHost is a solid all-around performer. HawkHost provides everything one needs to start and manage a website, starting at a low price and with great hosting features. Most of their products also provide some flexibility by allowing users to purchase additional resources, particularly storage. Customers who use a Cloud VPS can customize their system to meet their specific needs by using the operating system and control panel of their choice.

Pros

  • Prices are relatively low and transparent, particularly for shared hosting
  • There is a large selection of data center locations to choose from
  • Pricing for shared hosting that is all-inclusive and includes an unlimited option
  • Add-on amounts are available for a flexible storage solution
  • For DIY problem solving, there's a great knowledge base and an active user forum
  • SpamExperts and Imunify360 provide dependable security
  • Money-back guarantee for 30 days
  • SLA-backed uptime guarantee of 99.9%

Cons

  • There are no phone numbers or premium support services available
  • No Windows hosting options
  • For entry-level packages, storage limits may be limited

Shared Hosting Plans

PlanWebsitesDisk StorageRAMCPUControl PanelPrice
PrimaryUNLIMITED10000 MB1 GB1cPanel2.99 USD
ProfessionalUNLIMITEDUNLIMITED1 GB1cPanel7.99 USD

Top Features

Solutions at a Low Cost

HawkHost has some of the most competitive new customer discounts available.

Plans That Scale

HawkHost can grow with your site, with solutions ranging from shared hosting to VPS hosting.

Support is available 24 hours a day, 7 days a week

HawkHost's in-house support is available 24 hours a day, 7 days a week.

Free Migration

HawkHost provides new customers with a free migration.

Security Review

HawkHost provides everything needed for a solid foundation in terms of security. To help customers secure their websites and email accounts, they use proprietary software such as Imunify360 and SpamExperts on most of their products. Customers on shared servers are typically logically separated using CageFS to prevent successful malware attacks, hacks, or other issues from spreading from one customer to the next.

Imunify360

CloudLinux developed Imunify360, a security tool that is installed on all shared, reseller, and semi-dedicated servers. It consists of an advanced firewall that detects and responds to threats across HawkHost's servers using herd immunity protocols and artificial intelligence. By automatically detecting and blocking potential attacks, it can provide protection against DDoS attacks, bot attacks, malware infections, and port scans.

SpamExperts

SmapExperts is one of the top spam prevention tools, despite being fairly standard for most hosting providers. It can block up to 99 percent of spam from reaching your inbox, preventing you from receiving both unwanted and potentially malicious emails. It also has tools for whitelisting and blacklisting specific domains, tracking email statistics, and ensuring that your emails are delivered. It's available on all shared, reseller, and semi-dedicated hosting plans, just like Imunify.

Two-factor Authentication

Customers can also use two-factor authentication to secure their accounts with HawkHost. When you sign in with your chosen authentication device after it has been activated, you will receive a 6-digit verification code. Even if your login credentials are stolen, no one else will be able to access your account.

Customer Support Review

HawkHost, unfortunately, does not offer the most comprehensive support options. Customers have access to ticket support 24 hours a day, seven days a week, but no phone support is available for any of the products. Most other hosts provide this service, even if it is only available during certain hours. Resellers who are concerned about their customers can rely on the immediacy of live chat support.

Ticket Support

Regardless of hosting type or package, HawkHost provides Helpdesk ticket support to all of their customers. It is the only option for shared hosting customers. Ticket support, on the other hand, is quite quick, with responses usually arriving within a few minutes. Representatives are generally polite, knowledgeable, and thorough in their responses, as they are with all of their support channels.

Live Chat Support

Live chat support is available to reseller customers as well. The majority of people prefer this method of help. Of course, it's usually quicker and more responsive than ticket support, but you can expect the same level of attention from the customer service representatives. If you're lucky, you'll get a response in under 5 minutes.

Knowledgebase and Forum

Fortunately, live support isn't your only option for resolving issues with your hosting. HawkHost has a thriving user forum with thousands of posts. You can get assistance from other customers as well as HawkHost support staff here. It's also a great place to find solutions to problems similar to yours that others have already solved. The knowledgebase is also a great place to learn about hosting, particularly if you're new to it. It's fairly comprehensive, with plenty of step-by-step instructions to guide you through common tasks.

Tutorials & Guides

HawkHost has a large knowledgebase with a variety of technical articles, tutorials, and guides.

Support Tickets

HawkHost provides ticketed support, which is accessible through the Control Panel.

Community Forums

HawkHost maintains a dedicated customer support and troubleshooting community forum.

Website Migration

HawkHost offers free website migrations.

Multilingual Support

HawkHost provides customer service in a variety of countries and languages.

Live Chat

HawkHost doesn't provide customer support via Live Chat.

Phone Support

HawkHost doesn't provide billing, sales, and technical assistance via the phone.

Premium Support

HawkHost doesn't offer premium, managed support.

HawkHost Reviews from Customers

Overall Score

4.6/5
  • performance
  • reliability
  • features
  • support
  • value

Stefan Gray

July 21, 2021 2:15 PM

“It took more time to explain the issue without a phone call”

Hawkhost provides a budget hosting plan for my personal blog which is built with WordPress. The first day, I see everything was pretty good. However, on the second day, I see that my used disk space increased a lot. I tried to make a phone call but they didn't have a phone number for customer support. However, the person who assisted me via Live Chat is very nice, we address the issue is about a WordPress plugin that generated a lot of duplicated files. I removed that plugin and everything is back to normal. After few months, this hosting plan is still good.

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