- performanceThe average score given by customers for server quality and hosting performance
- reliabilityThe average score given by customers for reliability on server performance and support
- featuresThe average score given by customers for their experience using server and hosting features
- supportThe average score given by customers for quality and availability of support from this company
- valueThe average score given by customers when asked to rate how they perceived the amount of value gained from this companies products
Overall Score
Review Summary
Last update: July 8, 2021
FastComet is well-known for its reliable hosting plans and excellent customer care. Their quick support team is accessible 24 hours a day, 7 days a week to provide personal assistance with all of their hosting packages. FastComet also has some of the most dependable servers in the industry, with guaranteed uptime of 99.9% and monthly averages that frequently exceed 100%. They also throw in a variety of goodies you'll want and utilize, like a lifetime domain, daily backups, and site migrations.
Pros
- Free domain.
- Money-back guarantee for 45 days.
- New customer discounts are available.
- Server uptime is guaranteed at 99%.
- Backend access and a user-friendly control panel.
- Payment plans are offered on a monthly basis.
- Server security services at a premium.
- Customer and technical assistance is available 24/7 via phone, chat, or email.
- For new and inexperienced users, FastComet offers extensive documentation and guides.
Cons
- Lifetime free domain only applies as long as you still host your website with FastComet.
Top Features
Scalable Server Environments
FastComet provides hosting services ranging from shared hosting to dedicated servers.
Free Site Migrations
For new customers, FastComet provides free site migrations.
Daily & Weekly Backups
All plans come with free daily and weekly backups, ensuring that your data is always safe.
Free Global CDN
200 Global CDN access points are available to all FastComet sites.
Security Review
FastComet's hosting environments all come with some of the most advanced security features available in the web hosting industry. To keep your site safe from intruders, each plan includes a Network Firewall and a Web Application Firewall. Bots and hackers won't be able to force a login with brute force protection and two-factor authorization. FastComet's exploits and malware protection keeps your website safe from malicious code and viruses. Account isolation, CageFS Security, CloudLinux Servers, BitNinja Server Security, ModSecurityManager, and 24/7 server monitoring are all included in all plans to protect your website from attacks. Below are some security features:
- For added security, FastComet's network and web application firewalls prevent unauthorized access to your site's network and web applications.
- Brute-Force Protection: Brute-force protection is built into FastComet to prevent bots and hackers from guessing login information and attempting break-ins.
- FastComet's exploits and malware protection keeps your website safe from malicious code that can cause it to crash, steal sensitive information, force unwanted popups, and more.
- Account Isolation: If another site on the same server suffers a security breach, your hosting plan will always be isolated from others on the same server.
- FastComet monitors your website's server for security and performance 24 hours a day, 7 days a week.
Customer Support Review
What distinguishes FastComet is its human support 24/7. Support officers are always available to answer queries instantly through telephone and live chat according to their website. They have a ticketing support system that is accessible via the FastComet dashboard for fewer urgent queries. Supporting agents can help you with any OpenSource program, free app and plugin upgrades, free SSL, hacked website recovery, and more.
FastComet also provides you with access to extensive information on your hosting package, including tutorials, videos, and frequently asked questions. You may get answers to the most common problems and insights into how to execute operations within a FastComet dashboard and cPanel using a simple search feature. There is a nice chat window at the bottom of every window, which will allow you to reach a living agent in around 10 minutes or less if you can't find your answer in this information database.
Tutorials & Guides
Fast Comet has a large knowledgebase with a variety of technical articles, tutorials, and guides.
Live Chat
For most sales, billing, and technical issues, Fast Comet provides customer support via Live Chat.
Phone Support
Fast Comet provides billing, sales, and technical assistance via the phone.
Support Tickets
Fast Comet provides ticketed support, which is accessible through the Control Panel.
Website Migration
Fast Comet offers free website migrations.
Premium Support
Fast Comet doesn't offer premium, managed support.
Community Forums
Fast Comet lacks a dedicated customer support and troubleshooting community forum.
Multilingual Support
Customer service in many languages is not mentioned by Fast Comet.