Last update: July 8, 2021
With their promise of high performance, low cost hosting, A2, one of the most popular providers on the market, is able to attract customers of all types. A2's plans, which offer scalable solutions up to dedicated servers, may be the best value for new users looking to create a WordPress site or store. Furthermore, with 24/7 phone and live chat customer support, it's difficult to find a reason not to recommend A2 when it comes to hosting.
Scalable Server Environments
A2 offers everything from shared hosting to dedicated servers.
Great 24/7 Support
When it comes to customer support, A2 is one of the best.
Global Data Centres
A2 users can choose among data centers in the United States, Europe, or Asia when they sign up.
Optimal Server Infrastructure
A2 provides the best server infrastructure for high-traffic, high-performance websites.
A2 Hosting's security appears to be very flexible, both in terms of software and in terms of customer support. HackScan, a security program that runs every day to keep an eye on their servers for any major problems, protects them. This could range from a large-scale denial of service (DDoS) attack to something as minor as malware. A2's servers are also scalable, so if one is compromised by a surge of too much traffic, they can seamlessly switch to another. Server rewinds are also available if your server has an issue that requires it to be reversed.
A2 provides human help 24 hours a day, 7 days a week, by any channel you want or need, including phone, ticket, and live chat. Ticket and phone assistance are typically handled by their US team, with Live Chat handled by their Philippines team.
Technical or serious concerns, as with most hosts, are best handled by phone, as you'll be connected with their US team. Live Chat is better for basic troubleshooting or sales enquiries than it is for technical issues. One feature of A2's Live Chat box that sets it apart from others is that it displays your position in line as well as an expected wait time.
Most plans provide free migration help, with their experts predicting a total duration of 48 hours to finish the process per site, including the 24 hours of potential downtime your site may encounter during DNS propagation (pointing your site to the new servers).
Aside from that, priority support is available for $19.99 per month. While this is a beneficial feature that not all hosts offer, most clients will be turned off by the price. Especially because its principal touted function is to advance your support requests to the front of the queue.
Tutorials & Guides
A2Hosting has a large knowledgebase with a variety of technical articles, tutorials, and guides.
For most sales, billing, and technical issues, A2Hosting provides customer support via Live Chat.
A2Hosting provides billing, sales, and technical assistance via the phone.
A2Hosting offers premium, managed support.
A2Hosting provides ticketed support, which is accessible through the Control Panel.
A2Hosting offers free website migrations.
A2Hosting lacks a dedicated customer support and troubleshooting community forum.
Customer service in many languages is not mentioned by A2Hosting.